Warranty :: Visual Sound

Visual Sound V3 and V2 series warranties are for the lifetime of your product.
All other products have a warranty which is in effect for one year from the date of purchase for all new equipment. Repairs within these periods will be free of charge if the problem is from a manufacturing defect and is not caused by the end user. Unauthorized modifications done to Visual Sound products will void the warranty, even if done by techs who specialize in "mods". Please contact Visual Sound before sending anything in for repair. Thank you.

If you have a problem or question, please email (support @ visualsound dot net) or call 1-931-487-9001. Visual Sound customer service does not receive questions posted in this warranty registration form.

General Warranty Information and FAQ:

- Lifetime Warranty: V2 and V3 Series pedals only.

- 1 Year Warranty: All other products (including Visual Volume)

- Do I have to register on this form to get warranty coverage?

o Yes. We’ll try to help you even if your dog ate the receipt, but registering here will ensure that you’re covered.

- What about the V2 Series pedal I bought back in 2008?

o It’s covered under the Lifetime Warranty

- What about discontinued V2 and V3 Series pedals?

o We will repair them, if possible. If we can’t repair them, we will replace them with whatever products are equivalent at the time.

- What about the V1 “flat top” pedals that came out before the V2 Series?

o Sorry, V1 pedals have not been made since 2007, so they are out of warranty, even if you bought “new old stock” from somebody on eBay.

- What about products that were damaged in a fire, flood, earthquake, beer-spill, or other disaster?

o We don’t generally cover disaster damage, but contact us and we’ll try to help you out.

- What if Visual Sound goes out of business?

o We’ve been around since 1995, so that’s very unlikely. That’s why we’re able to offer a Lifetime Warranty on many of our products. Lord willing, we’ll be here to help you for a very long time.

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